Ordering: Orders are accepted in person, by fax or by email. Orders and engraving information are not accepted over the telephone. From time to time items may be out of stock. In such cases we may substitute like and comparable items. We do not guarantee the ability to provide information on a customer's previous orders. It is the responsibility of the customer to provide the information necessary for their order. We will gladly fax a worksheet / order form for the customer's convenience.
Rush Orders: Rush orders are gladly accepted, if it is possible to complete the order within the customer's timeframe. A Rush Fee will be added to all orders requested for the same or next business day (weekends and holidays are not included as "business days"), usually 25% of the order total, or a minimum of $3.50. If necessary we may need to add rush freight charges for special or out-of-stock materials needed to complete your rush order.
Refunds: All claims for refunds must be accompanied by original receipt, within 30 days of purchase, for exchange or in-store credit. Cash refunds are not given. We may not be able to provides refunds on custom products.
Supplied Item Waiver: We require a waiver for any item provided to us to be engraved, mounted, repaired, etc. Without a valid waiver we cannot accept any item.
Payment: We accept cash, check, money order, Visa, MasterCard, Discover and American Express. Payment is due at time of order. Established customers may pay on pickup of their order. We will bill purchase orders on established business accounts. All accounts are due in 15 days. Special orders require a 50% deposit if not fully paid at time of order. For all shipped orders we require payment in full prior to shipment.
Shipping: We ship USPS Priority Mail unless otherwise requested.
Prices, specifications and availability are subject to change without notice.